Thriving Seniors


Pro Action empowers seniors to thrive after age 55. We’re sensitive to the unique needs of those over the age of 60, and have assembled a range of programs with this age group in mind. Open this LINK to see a complete, up-to-date listing of all programs offered by Yates Office for Aging.

Pro Action’s Thriving Seniors family of programs provide information and services that help people over age 55 live life the fullest while preserving their safety, health, independence and quality of life. The result? More years of healthy and fulfilling living! A truly comprehensive resource for residents in this age group, Yates Office for Aging (OFA) provides everything from information and referral, to life-saving communications devices, to social opportunities, to caregiver support and coordination. In addition, senior nutrition programs are offered in both Yates and Steuben counties.


Learn more about Public Hearing Information for 2020-2021 Yates Office for the Aging Programs

Yates Office for Aging Information and Referral Programs

Knowledge is power, and Yates Office for Aging (OFA) is the primary resource for information and referral, connecting seniors with knowledge needed to live their life to the fullest. All programs have been designed with the special needs of this age group in mind, with the goal of supporting more years of healthy and fulfilling living.

Yates OFA helps interested seniors figure out which programs can be helpful to them through its information and referral service. Calling the office at 315-279-4321 is the first step to get started with any Yates OFA services.

Long Term Care Counseling/ Yates NY Connects Choices for Long Term Care When it’s time to think about long-term care, it’s best to look at all of the options. Yates NY Connects is the place to start when you don’t know where or how to start. You’ll receive advice and counseling on in-home services as well as residential options.

Click here for the NY Connects Resource Directory

Click here for the NY Connects Brochure


Health Insurance Information and Assistance Navigating the different health insurance options and systems can be a chore. What people need is clear, unbiased information about health insurance. Yates OFA’s Health Insurance Information and Assistance Program provides information and counseling on questions related to Medicare, long-term care insurance, pharmaceutical coverage programs, Medicare Savings and Medicare Extra Help.

Caregiver Support Program Those providing care for someone who needs help with day-to-day living face a variety of challenges and stresses. Yates OFA’s Caregiver Support Program offers guidance, respite and support to those who provide assistance to loved ones. Participants will learn strategies to help with the challenges they face as caregivers.

Legal Services When it comes to protecting your rights and ensuring proper resolution of legal issues, nobody should have to go it alone. Yates OFA’s Legal Services program refers its customers to Legal Assistance of Western New York, where they can access legal representation on rights, benefits, and issues regarding civil law.

Private Care Registry For anyone looking for in-home care providers, Yates OFA maintains a list of private duty aides, nurses, housekeepers, companions, etc. This is a list of individuals providing these services; they are NOT recommendations by Yates OFA. In addition, here are some links to resources that can be helpful if you are looking into using an in-home care provider.

Sample Contract Options for Hiring Household Help

Click HERE for more information about the registry and the application to be added as a provider.


Elder Abuse Education It’s important to be aware of the risks that exist for older people to become the victims of mistreatment, neglect, physical abuse, or financial abuse. Yates OFA offers public education on these threats to seniors’ quality of life.

Tax Assistance Tax filing as a senior requires specific knowledge. Volunteers in this free tax assistance program have been trained specifically to complete tax returns for seniors. The service is available from February 1 through April 15th each year. It’s open to taxpayers with middle and low incomes, with a special emphasis on those aged 60 and over.

Program Contact: Pro Action Yates OFA:

Contact our office at 315-279-4321, for more information on all Yates OFA programs, including:

  • Long Term Care Counseling/Yates NY Connects
  • Health Insurance Information and Assistance
  • Caregiver Support Program
  • Legal Services
  • Private Care Registry
  • Elder Abuse Education
  • Tax Assistance
  • And More!

Helpful Forms:

Yates OFA Referral Form

Yates Office for Aging Health and Wellness Programs 

Yates OFA Health and Wellness programs empower seniors to thrive after 60 by supporting their nutrition, strength, mobility, socialization, civic engagement and access to community resources.

Nutrition Services Please visit the Nutrition section of the Website to learn more about Yates OFA Nutrition programs.

Transportation A lack of transportation can prevent people from attending important appointments, doing errands, shopping for necessities, and enjoying healthy and fun activities. Yates OFA doesn’t want anyone to miss out on these important aspects of daily living simply because they lack transportation. That’s why we offer trips for medical appointments (in and out of Yates County), as well as social trips for shopping, errands, special events, etc..

Bone Builders Many factors make the risk of falling higher for people as they grow older. These risk factors can be addressed, though. One prevention tactic is exercise, and the Bone Builders program is actually based on research from Tufts University about the risks of falling and the preventive measures that can be taken to avoid it. In this program, groups meet twice per week for one hour, 12 months per year. During each one hour session, participants begin with a 5-minute warm-up, proceed to a series of strength and resistance exercises (which everyone can modify to their level of comfort/ability), and end with a 5-minute cool-down period of gentle stretching. Bone Builders is also offered in Steuben County. Contact the Pro Action Bone Builders Coordinator at 607-776-2125 for more information.

Tai Chi Tai Chi is an effective exercise for healthy mind and body. Exercise is known to benefit most aspects of health and is recognized as an essential part of the management of arthritis. This is a safe and effective exercise program for a variety of conditions and capabilities. It promotes flexibility, strength, stamina, posture, balance, and mind-body techniques. In this program, groups meet twice per week for one hour for 12 weeks. During each one-hour session, participants begin with 10 minutes of warn up, proceed to 12 movements (learned gradually over the 12 weeks) and then 10 minutes of cool down exercises. This program can be modified to any level of ability.  This program has been approved by the Arthritis Foundation.

Eat Better Move More This program is an evidence-based program designed to fit the needs and interests of older adults who want to maintain or enhance their quality of life and independence and live longer and better lives. By the end of the program participants should be regularly meeting the nutrition goals of increasing their daily servings  of fruits and vegetables, fiber and calcium. You will learn how to eat more sensible food portions for a healthy weight. Participants will also work towards achieving 30 minutes of physical activity per day on most if not all days of the week. This is a 12 week program that will combine 30 minutes of nutrition education and 30 minutes of walking using step counters to gauge progress.

Walk with Ease Walk with Ease is an evidence-based program that has been proven to help people with arthritis or other related conditions reduce pain, increase balance, strength and walking pace and improve overall health. This program will help show you can be physically active and make physical activity part of your everyday life. You will develop and implement a personal walking plan for maintaining a long-term exercise routine. This program is developed by the Arthritis Foundation.

Personal Emergency Response Program With certain precautions in place, everyone can feel safe and secure while living independently. One wise safety precaution is to have a way to get help in an emergency, even if you are alone and can’t get to the phone. OFA’s Personal Emergency Response Program provides a device to wear that allows the wearer to call for emergency assistance with the push of a button.

Project Lifesaver The ability to instantly know the location of a loved one who has a tendency to wander gives families the precious gift of peace of mind. Through the Project Lifesaver individuals who have a tendency to wander receive a water-resistant, personalized wristband transmitter that emits a unique tracking signal every second, 24 hours a day.

Phone Friends (Telephone Reassurance) Hearing a friendly voice can make the day of someone who lives alone with little opportunity to get out of the house. Phone Friends provides regular phone calls to home-bound seniors to check on well-being and to encourage social interaction.

Pro Action Yates OFA Contact: 315-279-4321 Call our office for information on all of our programs, including:

  • Transportation
  • Bone Builders (Yates)
  • Tai Chi
  • Eat Better Move More
  • Walk With Ease
  • Personal Emergency Response Program
  • Project Lifesaver
  • Phone Friends (Telephone Reassurance)
  • Steuben County Bone Builders Contact: 607-776-2125

Yates Office for Aging In-Home Services

Yates OFA’s In-home Services help seniors with in-home caregiving and assistance that empowers them to live in their own homes even when challenges to everyday independent living are present. These services can mean the world to families who are trying both to maintain a cherished home and protect the safety, independence and quality of life of an older loved one.

Case Management With the aim of helping individuals live independently in their homes for as long as safely possible, Yates OFA’s Case Management service helps to identify the needs of the individual, plan care, and arrange and monitor services.

Expanded In-Home Services for the Elderly (EISEP) For many older people, the ability to stay living in their own homes as long as possible means the world to them and their families. But some people may begin to be challenged to take care of every-day tasks and require support. For frail individuals needing help with housekeeping, personal care, shopping, laundry, etc., there’s the Yates Expanded In Home Services for the Elderly Program. With this support, families can be sure that a cherished home is being kept up, while having the peace of mind that the older residents are safe and well cared for.

Respite Services Family caregivers need a time off from their caregiving activities once in a while to take care of themselves, go to appointments or just to relax. Respite services help provide an aide or a volunteer to assist or visit with the care receiver for a few hours every now and again so the caregiver can have a break.

Program Contact: Pro Action Yates OFA Contact: 315-279-4321 Contact our office for information on all Yates OFA programs, including:

Steuben County Bone Builders

Many factors make the risk of falling higher for people as they grow older. These risk factors can be addressed, though, and one prevention tactic is exercise. The Bone Builders exercise program is based on research from Tufts University about the risks of falling and the preventive measures that can be taken to avoid it. Clinical research shows that a challenging, progressive strength-training program can build muscles and increase strength in men and women.  In addition, participation can reduce the risk of osteoporosis as well as prevent further deterioration of bones. Review our brochure for details about program benefits, key features, and more. For further information about a class,  please call Darlene at: 607-973-0740 or email at


The pandemic has unfortunately halted in-person classes for the time being, but you can still exercise with us!

  • Some of our instructors are holding virtual sessions on the Zoom video platform. Call the number above for more about this schedule.
  • Work out at a time that’s convenient for you from the comfort of your home, by following our YouTube video.

Steuben County Bone Builders
Program Contact:
Darlene Auckland
607-973-0740 or

Nutrition Programs

With their basic needs met, people can put aside stress so they can see and plan for the bright future ahead of them. Proper nutrition is the most basic of human needs. Pro Action’s Nutrition programs promote health and quality-of-life as they connect community members –from newborns to great-grandparents –with healthy food to support a fulfilling life.

Senior Nutrition

Seniors need strength-boosting nutrition more than ever, yet face barriers to preparing healthy meals. Pro Action provides Senior Nutrition programs in partnership with Steuben and Yates County Offices for Aging. These programs offer solutions for people who have limited ability to leave the house as well as those who wish to get out and socialize with peers. Senior Nutrition Services 

  • Daily and weekend meals delivered to homes throughout Steuben and Yates counties
  • Weekday meals at congregate meal sites throughout Steuben and Yates counties
  • Each meal provides 1/3 of the Recommended Daily Allowance of important nutrients

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